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Can I return a costume that I purchased?

Due to the one time use nature of our products, standard practice within the Costume Industry has always been No Returns or Exchanges. However, times are changing. Costumes are now being purchased over the internet where they can not be inspected for quality or tried on ahead of time. To accommodate for this, has developed an Exchange Policy. If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value.

Our Exchange policy is as follows:

There are No Returns or Exchanges on Hats, Wigs, Masks, Make-up or Costume Accessories.

All items are checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us or the carrier immediately upon inspection.

Costuming may be exchanged for a different size or another item of equal or greater value within 3 days of receipt of merchandise. Please open your costume and try it on as soon as it arrives.

To exchange an item, you must call 1-877-546-2757 or 631-737-5008 within 3 days of receiving your merchandise to obtain a Return Authorization (RA) number and exchange instructions. is not responsible for shipping charges on exchanged or returned items.

All shipping charges are nonrefundable.

Once Authorization is given, your package must be post-marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subject to a 25% restocking fee.

Items being returned MUST be in their original, unused condition and in their original packaging. We do not accept returns on worn merchandise. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued.

Refused packages and items returned without a Return Authorization Number will be subject to a restocking fee of 25%.

There are NO RETURNS or EXCHANGES on special orders or orders containing over 12 pieces of an item.

IMPORTANT Halloween Exchange Policy Exclusion Dates: Due to the seasonal nature of our merchandise, All orders shipped between October 13 and November 3rd are FINAL SALE. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.

Please Note: Costume styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding with this issue.
Last Updated: 15 Oct 2010 20:19:39 PDT home  |  about  |  terms  |  contact
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